GET IN TOUCH

URGENT REPAIRS

thick border

If you have an Urgent Repair – Please Follow the Below Steps:

A sudden water service failure or a significant water service leak.
A significant leak in the roof.
An unsafe electrical fault.
Major damage caused by a storm, fire, or impact.
An essential service or appliance on the property for heating, cooking, or hot water that has failed or broken down.
A fault or damage that could cause injury to a person, damage property, or cause undue inconvenience to a tenant.
A blocked or damaged toilet.
The presence of a gas leak.
Flooding or severe water damage.
A failure or breakdown in the supply of gas, electricity, or water.
Damage or faults that compromise the safety or security of the property.
Major faults in the staircase, elevator, or other communal areas that cause inconvenience to tenants in accessing or using the property.
In case of an emergency please contact your property manager by email. Remember to include your name, property address, the time of day, and a brief of the emergency. For a prompt response, please also follow up with a phone call to our office or call your Property Manager Mobile Number.

REPAIR PROCEDURES FOR TENANTS AFTER BUSINESS HOURS

  • First, report the emergency to your property manager via email. Please provide your name, property address, the time of day, and a brief description of the emergency. Once you have sent the email, proceed to call the relevant tradesperson from the list on our website OR please refer to your Lease & Tenancy Handbook.
  • If the tradesperson does not answer the phone, leave a message and wait for a reasonable period of time. If none of our preferred tradespeople respond within a reasonable time frame, you may contact a tradesperson of your choosing. Please note that the maximum amount you may incur for emergency repairs arranged by the tenant is equal to 2 weeks’ rent.
  • Remember to have a copy of your Tenancy Agreement available as proof of identity for the tradesperson. We understand that emergencies can be stressful, but by following these steps, we can work together to ensure a quick and effective resolution.

WHAT TO DO IN THE EVENT OF

Break in or damaged glass
If a break-in occurs at your rental property, immediately contact the police at 000 to obtain a police report number. It is essential that you inform your property manager of the report number as soon as possible.

Additionally, please notify your property manager of any further damage, beyond glass damage, to the property without delay. If you are unable to reach your property manager, you may use the emergency contacts provided for assistance.

Aussie Glass 1800 004 411

Hot water issues or water leaks
If you are experiencing issues with your gas hot water system or any other plumbing problems outside of business hours, please contact

Renmark Plumbing 0421 165 580

What to Do When the Power Goes Out in Your Rental Property
If you experience a power outage in your rental property, please take the following steps:

Check the switchboard for a tripped switch. If you find one, reset it and check if the power has been restored.

Check the surrounding houses and street lights to determine if the issue may be affecting the entire suburb.

If the problem persists, please contact

JED Electrical 0437 332 532

Lost your keys or locked yourself out of the property?
If you lose or lock your keys inside the property during business hours, you may come to our office to collect our set of keys. Please ensure that you bring one form of photo identification with you, and return the keys as soon as possible.

If you lose your keys or lock yourself out of the property after hours, please call:

Please note that if you choose to call a locksmith directly, any associated costs will be your responsibility.

Terrys Locksmith 5560 9510

Severe damage to property caused by natural disasters
State of emergency services 132 500

During office hours, please contact your property manager immediately for assistance.If anyone is injured, please call an ambulance on 000.

For any plumbing and electrical issues after hours please turn of the water mains and fuse box and contact the below

Thunderstruck Electrical 0417 645 920 Or JMC/Air Electrical 0429 050 270 Renmark Plumbing 0421 165 580

Please note that if you go ahead with a repair that is not classified as an emergency, the owner may not be obligated to pay for any expense incurred. Additionally, if any maintenance is carried out at the property and found not to be the owner’s responsibility but as fault of the tenant, you will be held accountable for any expenses.

WHAT TO DO IN THE EVENT OF

ELECTRICIAN

Thunderstruck Electrical :0417 645 920

PLUMBER

Renmark Plumbing 0421 165 580

APPLIANCE REPAIR

Golden Beach Appliances 1300 734 584

AIR CONDITIONING

JMC Air 0429 050 270

ROOFING

Ryan’s Roofing 5533 8828

GLASS REPAIRS

Aussie Glass 1800 004 411

LOCKSMITH

Terrys Locksmith 07 5601 1820

TREE LOPPING

Fair Dinkum 0408 433 119

CARPET / BOND CLEANING

 

Great Job Cleaning 0411473855

WATER EXTRACTIONS

Excellence Carpet Cleaning 0428 840 915

HANDYMAN

Sammy The Handy Man 0405 627 858

OTHER USEFUL CONTACTS

POLICE / FIRE / AMBULANCE

000

GOLD COAST UNIVERSITY HOSPITAL

1300 744 284

POISON INFORMATION CENTRE

131126

SES

132500

Davidson Property is home to the most passionate Real state agents in the area. Whether you’ve been thinking “I wonder what my property is worth” or looking to rent out your house, we are ready to help!

GET IN TOUCH
Privacy Policy
Copyright . DAVIDSON PROPERTY . WEBSITE BY LUCID CREATIVES